Refund policy

Returns & Refunds

Your rights under Australian Consumer Law: Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure. This applies to all items, including sale items.

Faulty, damaged or incorrect items: Contact us within a reasonable time at support@greenthumbtools.com.au with your order number and photos or a short video of the problem. We'll arrange a repair, replacement or refund. If a return is needed for a faulty or incorrect item, we'll cover the return postage. In many cases you won't need to send the item back.

Change of mind: We accept change-of-mind returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us first for return instructions; items sent back without contacting us may not be accepted. Return postage for change-of-mind returns is paid by the customer.

Refunds: Approved refunds are made to your original payment method within 10 business days.

Contact: support@greenthumbtools.com.au